Contact Details of the Company Operating the Website, Being at the Same Time the Seller and the Administrator of the Online Store

Cambridge School of English Sp. z o.o.
registered office in Warsaw at:

Widok 10 / LU 1
00-023 Warsaw
Poland

Tax Identification Number (NIP): 525-21-47-188

tel.: +48 22 622 30 19
mobile: +48 534 322 497, +48 601 920 293

I. GENERAL INFORMATION

The website general-english.com (hereinafter referred to as the “Service”) is operated by Cambridge School of English Sp. z o.o., with its registered office in Warsaw at ul. Widok 10/LU 1 (00-023 Warsaw), entered in the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000085970, with share capital in the amount of PLN 50,000, NIP 5252147188, REGON 016153582, which simultaneously operates the online store available at https://cambridge.pl/kursy/ or https://general-english.com/sklep/.

Before using the website general-english.com and the online store available at https://cambridge.pl/kursy/ or https://general-english.com/sklep/, the user is required to read all provisions of these Terms and Conditions, which may be downloaded, stored, and printed. Use of the Service and the online store constitutes acceptance of these Terms and Conditions and the Privacy Policy.

The Service is intended for persons interested in information regarding the possibilities of learning foreign languages offered by Cambridge School of English Sp. z o.o.

Any questions regarding the use of the Service and the online store should be directed to: office@cambridge.com.pl.

These Terms and Conditions have been issued, inter alia, pursuant to Article 8(1) of the Act of 18 July 2002 on the Provision of Electronic Services and on the basis of the Act of 30 May 2014 on Consumer Rights.

The Terms and Conditions of the Service and the online store (hereinafter the “Terms and Conditions”) define the rules governing the operation of the website general-english.com and the terms and conditions for concluding sales agreements for services and products of Cambridge School of English Sp. z o.o. and its partners via the online store located at https://general-english.com/sklep/.

The Seller reserves the right to change prices of products available in the online store, introduce new products to the store’s offer, conduct and cancel promotional campaigns on the store’s website, or make changes thereto. Such changes shall not affect the validity, method of performance, or price of orders placed previously.

II. DEFINITIONS

Online Store – the website available at https://general-english.com/sklep/ through which a Sales Agreement is concluded electronically, and where, if a Consumer is a party thereto, the sale is conducted under the terms regulated by the Act of 30 May 2014 on Consumer Rights.

Seller – Cambridge School of English Sp. z o.o., with its registered office in Warsaw at ul. Widok 10/LU 1 (00-023 Warsaw), entered in the Register of Entrepreneurs maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0000085970, with share capital in the amount of PLN 50,000, NIP 5252147188, REGON 016153582.

Buyer – both the Consumer and the Client.

Consumer – an adult natural person having full legal capacity, purchasing a service/product for purposes not directly related to their business or professional activity.

Client – any natural person having full legal capacity, legal person, or organisational unit without legal personality, to which special provisions grant legal capacity, which enters into a sales agreement for services or products offered through the online store in direct connection with its business or professional activity.

Participant / Student – a natural person entitled to participate in the Course:
a) having full legal capacity; or
b) not having full legal capacity, provided that prior consent of their legal representative has been obtained for participation in the Course.
The Participant/Student may be the Buyer who has concluded a Sales Agreement for a Product offered in the online store; in the case of Clients that are not natural persons, this shall be a third person designated by the Client by name and surname.

User – the Buyer, Student, or a person visiting the Service or the Online Store.

School / Cambridge – Cambridge School of English Sp. z o.o., with its registered office in Warsaw at ul. Widok 10/LU 1 (00-023 Warsaw).

Product – language courses provided by Cambridge School of English Sp. z o.o. (described in detail in the product description and in the regulations of individual courses, which constitute appendices to these Terms and Conditions), as well as products of Cambridge School of English Sp. z o.o.’s partners, the detailed specification of which is included in the product description, sold in the Online Store.

Sales Agreement – an agreement concluded between the Buyer and the Seller through the Online Store.

Price – the price of products/services stated in the Online Store offer. Prices are stated in Polish currency and are gross prices. The price binding upon the User is the price current at the time of purchase.

Commercial Information – price lists, descriptions, advertisements, and other information about products/services available on the Seller’s website, constituting an invitation to enter into an agreement within the meaning of Article 71 of the Polish Civil Code.

III. CONCLUSION OF THE AGREEMENT

Before concluding the Agreement, the Participant/Student may complete a free online placement test available on the website in order to determine the appropriate course level, unless the Student is continuing studies at the School and prefers to select a course constituting a continuation of the course previously attended. The test results shall be sent to the e-mail address provided. The test shall constitute part of the User’s preliminary assessment after purchase of the Product, if it has not been completed prior to purchase.

In order to conclude the Agreement, the User should:

select a course available in the Online Store at https://general-english.com/sklep/
click “Choose option”
add the Product to the cart
correctly complete the “Billing details” form
verify the accuracy of the entered data
submit the purchase form together with the required consents
read and accept the Terms and Conditions and the Privacy Policy
complete the purchase by clicking the “Order Course” button

Upon payment, the Buyer shall receive confirmation of conclusion of the Agreement to the e-mail address provided. The Agreement is concluded upon payment of the price.

IV. METHODS OF PAYMENT

Payment may only be made in the form of online payment through:

Przelewy24.pl online payment system – operated by DialCom24 Sp. z o.o., 60-327 Poznań, ul. Kanclerska 15, NIP 781-173-38-52, REGON 634509164, District Court in Poznań, 8th Commercial Division of the National Court Register, KRS 0000306513, share capital: PLN 1,697,000; and PayPro SA, 60-327 Poznań, ul. Kanclerska 15, NIP 779-236-98-87, REGON 301345068, District Court in Poznań, 8th Commercial Division of the National Court Register, KRS 0000347935, share capital: PLN 4,500,000.
Stripe payment system, the privacy policy of which is available at: https://stripe.com/en-pl/privacy

V. Right of Withdrawal from the Agreement (RETURN OF GOODS) in the Case of Distance Selling Involving a CONSUMER

Pursuant to Article 27 of the Consumer Rights Act, a Consumer concluding a distance agreement has the right to withdraw from the agreement without stating any reason and without incurring costs (except for costs specified in Articles 33 and 34 of the said Act) within 14 calendar days from the date of conclusion of the Sales Agreement.

To comply with the above time limit, it is sufficient to send the Seller an unequivocal statement of withdrawal before the expiry of the deadline. Such statement may be sent, among other means, by traditional mail or e-mail. A template withdrawal form constitutes Appendix No. 2 to these Terms and Conditions. Use of the template is not mandatory.

In the event of withdrawal from the Agreement, the Agreement shall be deemed not to have been concluded.

Within 14 days from receipt of the Consumer’s statement of withdrawal, the Seller shall refund the payments made by the Consumer. The refund shall be made using the same method of payment as that used by the Consumer, unless the Consumer expressly agrees to another method of refund that does not involve any costs.

If the Consumer expressly requested that the Seller commence provision of services before the expiry of the withdrawal period, the Consumer shall be obliged to pay for the services performed until the date of withdrawal. The corresponding amount shall be deducted from the amount refunded to the Consumer.

VI. Liability under Statutory Warranty and Guarantee in the Case of Sales Involving a CONSUMER

The Seller is obliged to provide a Product free from defects.

The Seller shall be released from liability under statutory warranty if the Consumer knew about the defect at the time of conclusion of the agreement.

If a defect or non-conformity of the delivered Product with the agreement is identified, the Consumer may submit a complaint.

For the purpose of lodging a complaint, the Consumer is advised to complete a complaint form (DrukReklamacyjny.doc), or otherwise describe the grounds for the complaint and the requested remedy, and submit the complaint electronically (by e-mail) or by post to the Seller’s correspondence address specified above. Complaints may also be submitted by telephone or orally.

The Seller shall examine the complaint without undue delay, no later than within 14 calendar days from the date of receipt thereof, and shall inform the Consumer in writing or electronically about the status of the complaint. Failure to respond within this period shall be deemed equivalent to acceptance of the complaint.

If the complaint is accepted, the Seller shall reimburse the Consumer for complaint-related costs incurred by the Consumer.

VII. PRIVACY POLICY

The controller of personal data of Participants who are natural persons is the Seller, i.e. Cambridge School of English Sp. z o.o. with its registered office in Warsaw, which fully respects the right to privacy and personal data protection of Users of the Service and the Online Store, in accordance with applicable data protection regulations. Detailed information is set out in the Privacy Policy section.

As a rule, use of the Service does not require the User to provide any data enabling identification. Provision of data is necessary only if the User intends to use certain functionalities of the Service, including purchases in the Online Store.

Subscription to the free electronic newsletter of Cambridge School of English Sp. z o.o. requires the User to provide an e-mail address in the relevant field. Messages relating to foreign language learning and to services and products offered by the Seller shall be sent to the provided e-mail address.

Data provided by the User when submitting an enquiry/request for contact shall be used solely for the purpose of responding to the enquiry/establishing contact, unless the User consents to broader use of such data.

Data collected in connection with the purchase of services and products offered by Cambridge School of English Sp. z o.o. shall be processed for the purpose of concluding and performing the agreement, as well as for legally justified purposes, in particular marketing of the provided services.

The organiser guarantees Users/Clients who are natural persons and Participants/Students the right to access the content of their personal data and to rectify it. Provision of data is voluntary; however, it is necessary in order to participate in the course.

When using the Service, cookies may be installed on the User’s computer. Cookies are small text files enabling analysis of how a given computer uses the website. Cookies are harmless both for the computer and for the user.

VIII. FINAL PROVISIONS

The Agreement is concluded in the Polish language and shall be governed by Polish law.

The provisions of these Terms and Conditions are not intended to exclude or limit any rights of a User who is at the same time a Consumer within the meaning of applicable law. In the event of inconsistency between the provisions of these Terms and Conditions and mandatory legal provisions, such provisions shall prevail.

In matters not regulated herein, the relevant provisions of Polish law shall apply, in particular:

the Civil Code of 23 April 1964
the Personal Data Protection Act of 10 May 2018
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), together with related regulations
the Act of 18 July 2002 on the Provision of Electronic Services
the Industrial Property Law Act of 30 June 2000
the Copyright and Related Rights Act of 4 February 1994
the Consumer Rights Act of 30 May 2014

All names of Products offered for sale by the Store are used for identification purposes and may be protected and reserved under industrial property law.

All photographs placed on the website are protected under copyright law. They have an individual and creative character. Copying thereof is prohibited.

In the event of disputes arising from performance of the concluded agreement, the parties shall endeavour to resolve such disputes amicably, including through mediation. If no amicable resolution is reached, the dispute shall be settled by the competent common court.

In fulfilment of the obligation to indicate out-of-court complaint handling and redress mechanisms and the rules of access to such procedures, the Seller hereby informs that current information in this respect is available at:
http://prawaKONSUMENTA.uokik.gov.pl

Consumers and entrepreneurs may use the online ODR platform established by the European Commission for amicable dispute resolution. The platform is available at:
http://ec.europa.eu/consumers/odr/

The Office of Competition and Consumer Protection (UOKiK) maintains a register of entities authorised to conduct out-of-court consumer dispute resolution proceedings at:
https://www.uokik.gov.pl/rejestr_podmiot_uprawnionych.php

A Consumer has, inter alia, the following possibilities of using out-of-court complaint and redress mechanisms:

the Consumer may apply to a permanent amicable consumer court referred to in Article 37 of the Act on Trade Inspection, requesting resolution of a dispute arising from the concluded Sales Agreement;
the Consumer may apply to the Provincial Inspector of Trade Inspection, pursuant to Article 36 of the Act on Trade Inspection, requesting initiation of mediation proceedings aimed at amicable settlement of the dispute.

The content of Appendices No. 1 and 2 constitutes an integral part of these Terms and Conditions.

APPENDIX NO. 1

Cambridge School of English Course Regulations

REGULATIONS FOR THE PROVISION OF INDIVIDUAL LESSONS

Subject Matter of the Agreement

The Agreement is concluded on the basis of the language course offer presented to the Buyer at the time of purchase of the product in the online store.

The School undertakes to organise English language instruction in the form of individual teaching in the number of lessons specified in the product description. Lessons shall take place on dates agreed between the Buyer and the School via e-mail (office@cambridge.com.pl or general-english@cambridge.com.pl).

Lessons shall be conducted according to a schedule agreed between the School and the Buyer/Participant via e-mail (office@cambridge.com.pl or general-english@cambridge.com.pl).

Obligations of the School

The School undertakes to:

provide qualified teaching staff,
exercise methodological supervision over their work,
conduct semester tests,
use best efforts to provide a substitute teacher in the event of a teacher’s absence or notify course participants of cancellation of classes,
prepare a certificate at the end of the semester containing a detailed assessment of learning progress.

Obligations of the Participant

The Participant undertakes to:

participate in the initial assessment for determination of the appropriate language level,
attend classes regularly and complete homework assignments.

The Participant may cancel no more than 30% of classes per month. In the event of cancellation of a greater number of classes, the School shall have the right to terminate the agreement with immediate effect or charge the student for the cancelled classes, regardless of whether they were cancelled in due time.

Apart from access to the Cambridge Online Tutor e-learning platform included in the course price, the Participant may purchase a textbook recommended by the School, the price of which is not included in the course price.

The Participant undertakes to comply with regulations applicable on the School premises and with generally accepted standards of conduct.

Payments

The price per lesson unit or for the entire package is stated in the product description.

Rights of the Participant

The Participant in an individual course has the right to change the teacher conducting the classes by means of a written statement.

The Participant has the right to cancel classes. Cancellation of classes shall mean notifying the School office by telephone, e-mail, or in person of the impossibility of holding the lesson at least 24 hours before the scheduled lesson time. Lessons cancelled later than 24 hours before the scheduled time shall be treated as held and shall be payable. In the case of Monday classes, timely cancellation means cancellation by Friday no later than 4:00 p.m.

The Participant may submit any comments concerning the School’s activity, the teaching programme, and the manner of conducting classes.

Withdrawal / Resignation

The Buyer may resign from the course during its duration subject to 14 days’ notice.

The resignation must be submitted in writing at the School office or by e-mail (office@cambridge.com.pl). In the event of resignation during the semester (taking into account the 14-day withdrawal period), the amount corresponding to the remaining lesson hours shall be refunded to the Buyer.

Absence from classes does not constitute grounds for refund of the course fee.

Complaints

A client of Cambridge School of English Sp. z o.o. has the right to submit a complaint regarding services provided by Cambridge School of English, and the School is obliged to consider such complaint within 14 days according to the following rules:

the client should submit the complaint immediately after becoming aware of the grounds for complaint, which facilitates fair and prompt examination;
the complaint should contain information relevant to examination of the matter, as well as the client’s contact details (telephone number, e-mail address, correspondence address);
the client may submit a complaint in the following forms:
- in writing – in person at the registered office of Cambridge School of English at ul. Widok 10/1;
- electronically – by sending the complaint to office@cambridge.com.pl or general-english@cambridge.com.pl.

APPENDIX NO. 2

Template Consumer Withdrawal Form

(this form should be completed and returned only if you wish to withdraw from the agreement)

Addressee:
Cambridge School of English Sp. z o.o.
ul. Widok 10/LU 1
00-023 Warsaw
Poland
office@cambridge.com.pl

I hereby give notice() of my withdrawal from the contract of sale / contract for the provision of the following service():

Date of conclusion of the agreement: ………………………………………

Name and surname of the consumer: ……………………………………………………………

Address of the consumer: ……………………………………………………………

……………………………………………………………

Signature of the consumer
(only if the form is submitted in paper form)

……………………………………………………………

Date: ………………………………………